Shipping policy
Shipping Policy
Fulfillment location
All orders are processed and shipped from our location at:
906 Gordon Street
Victoria, British Columbia V8W 1Z8
Canada
Local pickup (Victoria, BC)
Local pickup is available for customers in Victoria.
Pickup takes place Friday to Monday at:
906 Gordon St., Victoria, BC
After placing your order, we'll email you to arrange pickup and confirm timing.
Pickup is by appointment only, as we do not have a public storefront.
Canadian domestic shipping
Standard shipping (3–9 business days)
- Free shipping on orders $100 CAD and up
- $10 CAD for orders 0–2 kg
- $30 CAD for orders 2–30 kg
- Available across all Canadian provinces and territories
- Canada Post calculated rates may also be available at checkout, including Expedited Parcel, Priority, Regular Parcel, and Xpresspost
United States shipping (cross-border)
Standard International (4–8 business days)
- Free shipping with tracking on orders $100 USD and up
- $10 USD flat rate for orders under $100 USD
- Canada Post calculated rates may also be available at checkout, including Expedited Parcel USA, Tracked Packet USA, and Xpresspost USA
U.S. import duties, tariffs, taxes, or brokerage fees may apply and may be shown at checkout or collected upon delivery. These charges are set by U.S. customs authorities and may change based on current trade policy.
International shipping
Australia
- Canada Post calculated rates are available at checkout, including Tracked Packet International and Xpresspost International
- DHL Express Worldwide may be available at checkout
- FedEx International Connect Plus may be available at checkout
- Eligible calculated services may be free on orders $200 and up
Hong Kong
- Canada Post calculated rates are available at checkout, including Tracked Packet International and Xpresspost International
- FedEx calculated rates may be available at checkout, including FedEx International Connect Plus, FedEx International First, FedEx International Priority, and FedEx International Priority Express
- Eligible calculated services may be free on orders $1000 and up
New Zealand
- Canada Post calculated rates are available at checkout, including Tracked Packet International and Xpresspost International
- DHL Express Worldwide may be available at checkout
- FedEx International Connect Plus may be available at checkout
- Eligible calculated services may be free on orders $200 and up
Norway
- Standard International (6–10 business days): $19
Singapore
- Canada Post calculated rates are available at checkout, including Tracked Packet International and Xpresspost International
- FedEx calculated rates may be available at checkout, including FedEx International Connect Plus, FedEx International Economy, and FedEx International Priority
- Eligible calculated services may be free on orders $200 and up
Switzerland
- Free Standard International (6–10 business days) on orders CHF 150 and up
- Standard International (6–10 business days): CHF 12
- Express International (4–7 business days): CHF 48
United Kingdom
- Free Standard International (6–10 business days) on orders £120 GBP and up
- Canada Post calculated rates may be available at checkout, including International Parcel Air, International Parcel Surface, Tracked Packet International, and Xpresspost International
- Purolator calculated rates may also be available at checkout
Important notes
- All shipping times are estimates and begin from the date of shipment, not the order date
- Business days are Monday through Friday, excluding holidays
- Delivery times may vary due to customs processing for international orders
- Available services and pricing vary by destination
- Shipping costs are calculated based on total order weight, order value, destination, and available carrier services
- International duties, taxes, tariffs, and brokerage fees may apply at checkout or upon delivery
For any shipping-related questions or concerns, please contact our customer service team.